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Terms and Conditions

Terms of use



General Terms and Conditions


1. Service


1.1 We are Apac Green Products Limited. (hereinafter referred to as "we" or "the company"), and we own and operate the website. Our website provides a convenient shopping model through the Internet (including through the use of applications or software).


1.2 Your use of the website means that you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.


1.3 We reserve all rights to change these terms and conditions at any time and from time to time without notice. The revised terms and conditions will be effective from the date of publication. Your continued use of our website and our services constitutes your agreement to accept the latest version of these terms and conditions.


1.4 The meaning of certain terms used in the terms and conditions:


1.4.1 "We" is a reference to (the name of the person or company providing the service).


1.4.2 "You" is a reference to those who provide services or deliver goods to us and those who have to pay for the goods we deliver.


1.4.3 "Content" means the combination of all text, images, logos, icons, photos, images, mobile visual figurative images or sounds, and images, sound effects selected, shown or used by or related to our website , Computer programs and other materials.


1.4.4 "Commodity" means the goods or services that you have ordered and will pay through our website.


1.4.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights, and database rights (whether registered or registered with any of the above applications or the right to apply for registration of any of the above), confidentiality Data rights and all other intellectual property rights of a similar or corresponding nature that may exist now or in the future.


1.4.6 "Service" has the meaning given in Article 1.1.


1.4.7 "Supplier" means the seller and supplier of the goods you ordered through our website.


1.4.8 "Website" means our website ( ) and any related websites connected to it.


1.4.9 "User Content" has the meaning given by Article 11.1.



2. Register


2.1 You must register with us when using the service or making an order. By registering, you represent (and we have the right to rely on) the statement that you are 18 years of age or older and have the ability to form a legally binding contract.


2.2 You declare to us and all suppliers who provide commodities through our website that all orders you make through our website will be made within the power of your contract.


2.3 In view of your use of our services, you agree to:


2.3.1 Provide true, accurate, up-to-date and complete information about you are when filling out the registration form; and


2.3.2 Maintain and update your registration information to ensure that the information is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is false, inaccurate, not up-to-date or incomplete, we have the right to suspend or terminate your registration.


3. Order


3.1 Unless otherwise noted, we are not a seller or supplier of goods. We are responsible for managing the website, arranging the order processing process and completing the provision of goods you ordered from our suppliers through our website.


3.2 When you make an order, it means that you purchase the goods from the supplier at the specified price of the goods. Once you submit, you must not cancel the order, even if we have not accepted or rejected your order.


3.3 We will confirm by email that we have received your order. The confirmation email will provide:


3.3.1 Your order details,


3.3.2 Details of the price charged,


3.3.3 Your order follow-up information, and


3.3.4 Expected delivery and delivery information.


This communication will indicate that we accept your order on behalf of the supplier. You can track the status of your order online.


3.4 The orders we accept will only cover the commodities referred to in the confirmation, and may not cover all the commodities you ordered. If this is the case, when we further issue an acceptance confirmation for the remaining commodities of your order, the ordering party you made for that part of the order will be accepted.


3.5 The inventory supply of goods is displayed online and will be updated regularly by the supplier. But it should not be relied upon as a definitive statement as to whether the goods you intend to buy are indeed in stock.


3.6 We reserve the right to reject or cancel orders at any discretion for any reason, including but not limited to:


3.6.1 The goods you ordered do not have sufficient inventory;


3.6.2 Failure to arrange delivery in your area; or


3.6.3 The price indicated on one or more of the products you have ordered is wrong due to human or computer errors or incorrect pricing information provided by the supplier.


3.7 If we cancel your order, we will notify you by email and will deposit any amount deducted from your credit card in your account as soon as possible but in any event within thirty (30) days from your order . You accept that we are not required to make any compensation for your dissatisfaction.


4. Price and payment


4.1 We will take all reasonable commercial efforts to display accurate and up-to-date prices on our website. However, since the prices of various types of goods sold are usually updated by suppliers, we cannot list the exact prices before accepting your order.


4.2 If the price of the product is higher than the price when you made the order when we intend to accept your order, we will


4.2.1 Cancel your order, or


4.2.2 Contact you to inquire whether you intend to pay a higher price or cancel your order.


4.3 If we cancel the order and you have made any payment, we will refund to you any amount deducted from your credit card. You agree and accept that we do not need to make any compensation for your dissatisfaction.


4.4 We only accept Paypal, credit card (VISA, MASTER, American Express, Maestro ), debit card and bank-int. When you make an order, you authorize us to pay with the credit card you specified for the amount of the goods when we accepted your order. The ownership of the goods will not be transferred to you until the payment is received.


4.5 We use third-party payment services for online transactions. When you make an order, you agree and accept, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and payment service providers. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we are not required to bear any relevant total or partial losses under any circumstances.


5. Delivery


5.1 Except during the first two days of the Chinese New Year and when the typhoon warning signal No. 8 or above or the black rainstorm warning is in effect, we only deliver from Monday to Sunday in certain areas of Hong Kong. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will receive the ordered goods from our logistics center. Under no circumstances will we accept cancellation of orders or refund to you.


5.2 We will deliver the goods you ordered to the delivery address provided by us through our staff or third-party suppliers. When you confirm receipt of the product, you agree to produce photo identification upon request. When the goods are delivered to the delivery address provided by you, the goods are deemed to be delivered to you and received by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you an additional fee or cancel your order without refund or any compensation.


5.3 Unless otherwise specified, we will use all reasonable commercial efforts to deliver within 24 hours of accepting your order. According to the online arrangement in advance, you may choose any optional delivery time when ordering.


5.4 We may deliver one or more times, and some products may be delivered directly by the supplier. Any time and date regarding the delivery of goods, or the time required for delivery is only an estimate. If we fail to meet any prescribed delivery or delivery date or time, we will notify you about the progress of your order. You agree and accept that under no circumstances will we accept cancellation of orders or refund to you.


5.5 When the goods you have purchased have been delivered to you, you will become the owner of the goods. When the goods have been delivered to you, you will bear the risk of holding the goods yourself and we will not be responsible for their loss or damage.


5.6 Unless otherwise specified, each order will be charged a delivery fee for each order. Our current free shipping order amount for each order is as follows:


5.6.1 Ordinary members: $ 500;

5.7 Freight Policy


5.7.1 Standard post: The order takes up to 7 working days for pre-shipment processing, collection and packaging. Please allow 8 to 12 working days for the order to arrive. Standard postal orders will be shipped via SF Express or Hongkong Post Air Freight service.


5.7.2 Flat-mail: The order takes up to 7 working days for pre-shipment processing, collection and packaging. Please allow 9 to 18 working days for the order to arrive. Regular mail orders will be shipped through the Hongkong Post regular mail service.


5.7.3 Speedpost: The order requires 3 working days for pre-shipment processing, collection and packaging. Please prepare 4 to 6 working days for the order to arrive. Express orders are shipped through Hongkong Post's express delivery service or FedEx.


5.8 Shipping confirmation: A tracking number will be sent to your email address. Please track the delivery of your goods, APG will not be responsible for any lost or stolen packages.


5.9 Free Shipping: Local (Hong Kong) standard postal orders are free shipping, except for the following areas: (-New Territories: Sha Tau Kok, Tan Wei, Jin Tian, ​​Ba Xiang, Shi Gang, Tai Tong, Xia Cun, Liu Fu Shan, Longgutan, Lincun, Tai Mo Shan, Baxianling, Wenjindu, Mai Po, Lok Ma Chau, Ping Che; Kowloon: Lion Rock, Jinshan, Container Terminal, Yellowstone Pier, Kai Tak Cruise Terminal; Hong Kong: Pok Fu Lam Village, Steel Line Bay Village, Peak Park, Big Wave Bay, Hezui Peninsula, Lanniwan Village, East Village, Yinkeng Village, Land Bay; while Tuen Mun Blue Land, Tuen Mun Tiger Land, Yuen Long San Tin, Yuen Long Ping Shan, Flood Bridge , Discovery Bay, Ma Wan, only provide limited delivery service (for example, there is no same-day delivery), please contact customer service department for details; all outlying island areas; village houses, villages, Lot lots, private places (such as clubs), goods Warehouses, construction sites, country parks, restricted areas, airports, MTR stations, government departments, hospitals, university classrooms, post offices and buildings without elevators.)


6. Return, replacement and maintenance


6.1 Unless otherwise specified, returns will not be accepted. Please read carefully the replacement policy prescribed by the supplier before ordering.


6.2 According to the replacement policy of individual suppliers, if the goods you ordered are faulty, defective or damaged (not your fault), or the goods are not ordered by you, or the quantity delivered is incorrect, you can send them back to us according to the following procedure Company maintenance only requires:


6.2.1 Replacement policy applies;


6.2.2 The product is unused and in the original state of sale, together with all parts and accessories provided with the goods, including instructions, certificates, labels, marks, consumables, bags and boxes;


6.2.3 The packaging of the goods must be in the state when they were delivered to you; and


6.2.4 The replacement request is sent to our customer service representative through the instant chat room and within the period specified by the supplier, and a copy of the consignment note with the tracking number (return the goods to the company) must be provided.

6.2.5 Once the online order is confirmed, you agree and accept that we will not provide return and cash refund services.

6.3 You agree and accept that whether to accept the replacement of goods depends on the supply of inventory.


6.4 You agree and accept that it is the sole discretion of the supplier to accept the return or replacement of goods. Under no circumstances will we accept direct returns to us or be responsible for any damage caused by you for any reason.


6.5 The procedure is as follows:


6.5.1 Keep all packaging materials, including original packaging, boxes, documents and gifts.


6.5.2 Make a request for replacement via hotline (852-3480 8246) or email to


6.5.3 You can


6.5.3a Return the goods to Office 535A, 5th Floor, Core Building 2, No. 1 Science Park West Avenue, Hong Kong Science Park, Sha Tin, New Territories, Hong Kong during office hours (office hours Monday to Friday 9:00-18:00)


6.5.3b or you can return the company address by express delivery (the express delivery fee is borne by the customer)


6.6 After confirming that the status of the goods meets the requirements, we will notify you of the exchange application as soon as possible.

** If APG fails to recover the goods within seven days, it reserves the right to cancel the replacement. (Courier fees for local customers will be charged upon receipt; courier fees for overseas customers shall be paid to the company upon delivery)


6.7 Commodities that have been unsealed, used or damaged due to personal reasons cannot be replaced . Please keep and return all packaging, including 2. The original packaging box of the goods, the original label of the goods, the certification documents, the manufacturer's warranty, the manual, the gifts and all accessories, etc., and ensure that all the packaging is returned in an intact state. The label on the goods must be kept intact and cannot be replaced if damaged or bent.


6. 7.1 Please note that one order can only be replaced once.


6.8 Warranty period: 7 days from the date of receipt
Warranty period: 1 year after the warranty period


6.8.1 After the guarantee period, no returns or cash refunds or replacements will be accepted. Please read the replacement policy carefully before ordering.


7. Disclaimer and limitation of liability


7.1 We do not declare or guarantee that access to our website (including the use of mobile applications or software) or any part of it will be unobstructed, reliable or fault-free.


7.2 We do not declare or guarantee to you that our website or any of its contents will be accurate, complete or reliable.


7.3 We do not declare or guarantee:


7.3.1 Any service (whether or not provided by us) will be provided with due care and skill; or


7.3.2 Any merchandise (whether provided by us or not) will be of commercially available quality or will be suitable for any purpose (although we have notified us of this purpose in advance).


7.4 You agree that no data transmission over the Internet can be guaranteed to be completely safe. Although we are committed to protecting this information, we do not guarantee and cannot guarantee the security of the information you transmit to us. Any information you transmit to us is at your own risk.


7.5 To the extent permitted by law, we exclude all liability to you for the following reasons (regardless of contract, infringement or other forms and whether due to our negligence):


7.5.1 Inaccuracies, errors or omissions in our website (including the use of applications or software) or any information in it or any technical, factual, text or printing related to it;


7.5.2 Failure to provide our website (or any part of it), goods or services;


7.5.3 Any delayed provision, or failure to provide or make available goods or services, or any negligent provision of goods or services;


7.5.4 Any commodity is not of commercially available quality or suitable for its intended use; or


7.5.5 Any misrepresentation about our website, goods or services.


7.6 In addition to legal requirements:


7.6.1 We will not be liable to you for any indirect or consequential loss, damage or expense, including any loss of profits, business or goodwill caused by any problems that you have informed us, and


7.6.2 We will not be liable to pay you any money in compensation unless otherwise stated in these terms and conditions.


7.7 You must abide by and comply with all applicable regulations and laws, including obtaining all customs, import or other permits required to purchase goods from our website. We do not make any representation or assume any responsibility for the export or import of the goods you purchase.


7.8 You agree that these restrictions are reasonable in terms of the nature of our website, especially because when you purchase goods through our website, you will enter into an independent contract with the supplier each time.


7.9 The above exclusion does not affect any legal rights that cannot be excluded. However, in this case, our liability (as permitted by law) will be limited to resupplying services or goods to you.


7.10 The above exclusions or restrictions shall be interpreted as separate and divisible provisions in these terms and conditions.


8. Guarantee


8.1 Your statement, guarantee and commitment, you will not:


8.1.1 Use our website for any fraudulent or illegal purposes;


8.1.2 Use our website to defame, abuse, harass, track, threaten or infringe the rights of other people (including but not limited to other people's rights of privacy or publicity);

8.1.3 Obstruct or interfere with the operation of our website or the server or network used by our website; or violate any regulations, procedures, policies or regulations related to the network;


8.1.4 Transmit or distribute to our website any viruses, worms, Trojan horse programs or other computer codes that are harmful or intrusive or may or may impair the operation of any hardware, software or equipment or monitor any hardware, software or equipment;


8.1.5 Reprint, copy, sell, resell, or use any part of our website (including applications or software) for any commercial use, or its use or connection;


8.1.6 Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including applications or software);


8.1.7 To construct or copy any part of the website without our prior written consent;


8.1.8 Establish a database by systematically downloading and storing content, user content or any website content; and


8.1.9 Infringe any copyright, design right and intellectual property rights of the goods.


9. Content


9.1 The intellectual property rights of all content are owned, controlled or licensed by us. Except for the rights granted to you under Article 9.2, these terms and conditions do not confer any rights or interests on you, and we also reserve all other rights.


9.2 Subject to these terms and conditions, you may use the content for your own personal use.


9.3 Unless you have obtained our express written consent or you are expressly authorized by law, you shall not:


9.3.1 Use the content for any commercial or other non-personal purpose;


9.3.2 Copy content or transmit content to any other device or any other person; or


9.3.3 Reprint, distribute, communicate to the public, revise, reformat, compile derivative works or display content.


9.4 You confirm and agree that if you violate any of the provisions of this article, we may at our sole discretion no longer supply any content to you.


9.5 We will take all reasonable business efforts to ensure the accuracy of the content, but we do not guarantee and declare (express or implied, legal or other forms) the accuracy, quality or completeness of the content or its suitability for any purpose Nor will it bear any responsibility for this. You also agree that advertisers bear full responsibility for the advertising content shown on our website. The placement of relevant advertisements does not constitute our recommendation or endorsement of the advertiser ’s products, and each advertiser shall be fully responsible for any statements made by its advertisements. We will not be liable for any loss caused by your reliance on the accuracy of the information contained on our website.


10. User-generated content


10.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos or other materials) on our website ("User Content"), you grant us permanent, irrevocable, non-exclusive , Global, transferable, sub-licensable, fully paid, and royalty-free licenses to reprint, distribute, communicate to the public, publicly perform, revise, compile derivative works, display and otherwise use the user content of the website (including However, it is not limited to promoting and forwarding part or all of the website in any media form and through any media channels). Without limitation, your rights granted to us in accordance with this Article 11.1 include the right to sub-license each user of the website to use the user content if the website function permits from time to time. You hereby waive and encourage all other original creators of user content to waive all moral rights of user content (including the right to identify the original creator of user content or the right to object to any derogatory treatment of user content), regardless of whether the relevant rights currently or Whether it exists anywhere in the world at any time in the future.


10.2 Your statement, guarantee and covenant:


10.2.1 You have the legal rights and powers to grant the concession in Article 11.1 above;


10.2.2 You are the owner of the user content and / or have all the necessary rights, consent, permission and license to grant us the license under Article 11.1 above;


10.2.3 By exercising the license under Article 11.1 above, we will not infringe the intellectual property rights or other rights of any third party;


10.2.4 If the user content identifies any individual (whether by name, picture or other means), you have obtained all the consent and permission of those people, so that we can use the user content under the license of Article 11.1 above;


10.2.5 User content does not include any material that may be illegal, defamatory, obscene, offensive, endangering the safety of any person, intended to harass any person, or not suitable for display on the website; and


10.2.6 At our request, you will provide us with a written copy of any consent, permission and license you must obtain.


11. Indemnity


You agree to indemnify us against any claims, losses, damages, expenses, expenses (including legal expenses), or other liabilities arising from breaches of any covenants, guarantees, statements and agreements contained herein And all our directors, employees and contractors make indemnity and protect us from damage.


12. Link to website


Certain links on our website (including hyperlinks) will lead you to leave our website. Links are provided for your convenience only, and the inclusion of any link does not imply our support or endorsement of the linked website, its operator, or its content. We are not responsible for the content of any website other than ours.


13. Termination


13.1 If you violate any terms and conditions, we may immediately terminate your access to our website or registration.


13.2 Any rights that have been incurred by either party on the termination date will still be enforceable after termination.


14. Intellectual Property


14.1 The intellectual property rights of all content, user content, design, text, images and other materials on our website, as well as their selection or arrangement, are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.


14.2 All trademarks, product names and company names or logos on our website are the property of ours or their respective owners. We have not approved the use of any such trademark, appearance, product name, company name, logo or designation, and such use may constitute an infringement of the rights of the holder.


15. General matters


15.1 If the declarations and guarantees in these terms are made to us and the commodity suppliers through our website, you confirm and agree that the declarations and guarantees are intended to grant rights to all relevant suppliers and for all relevant suppliers The benefits are made, and the relevant suppliers can each rely on and enforce the relevant statements and guarantees made by you.


15.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If there are changes to these terms and conditions, they will be announced on the website. If you continue to use our website after any changes, you agree to be bound by the revised terms and conditions of use. This right includes the right to change any documents that form part of these terms and conditions.


15.3 We have made every effort to clarify whether the quotation of goods provided on our website includes any relevant taxes or duties. If the quotation is not clear under any circumstances, please be aware that you may be liable for tax or customs duties (such as value added tax) imposed by suppliers or laws in addition to the price before making an order.


15.4 We attach great importance to privacy issues. Our privacy policy covers our use of any information you provide. By using our services, you agree that we can collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the terms of our privacy policy.


15.5 We reserve the right to refuse users' access to our website or any part of it at our discretion without notice, and may refuse to provide our services to any user who violates these terms and conditions.


15.6 We will not be responsible to you for any violation of these terms and conditions of use, nor will we be liable to you for failing to provide or delay the provision of our services through the website due to any events or circumstances beyond our reasonable control responsibility.


15.7 If any of these terms and conditions is considered invalid or unenforceable by the courts of the stationery jurisdiction, it will not affect the validity or effectiveness of any other provisions, and the invalidation provisions shall be deemed to be consistent with these provisions and Split the rules.


15.8 We may transfer these terms and conditions or appoint any third party, including a group company, to provide services to you on its behalf, or perform any of our obligations set out in these terms and conditions.


15.9 Without our written consent, you may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions.


15.10 These terms and conditions set out the complete agreement and understanding of the parties and supersede all previous oral or written agreements, understandings or arrangements concerning the subject matter of these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not set out in these terms and conditions.

We reserve all rights to terminate or modify the above offers at any time and from time to time without notice. In case of any disputes, our decision will be final and conclusive.


These terms and conditions form part of the general terms and conditions.


Last updated: April 29, 2020

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